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Category Archives: Reputation Management

Responding to Online Doctor Reviews

Did you know? 3 in 4 patients will stay away from doctors if their online reputation isn’t great? On the flip side, if visitors see nothing but 5-star reviews, they get suspicious. So, what’s the goal with online reviews? Finding a balance. One bad review won’t kill you, but it can’t be your only review. How do you handle negative… Continue Reading

The Online Patient Migration

As birds migrate north in the spring, there’s a similar migration happening to your online patients. The only difference — your migrating patients are not returning to their original destination. With the steady increase of mobile device usage, the migration was bound to happen. People are moving away from your website and taking flight to third-party platforms such as Yelp,… Continue Reading

Reputation Management: Beyond 5 Stars

Online reputation is more important than ever in elective medicine. One study showed that 88% of consumers trust online reviews as much as personal recommendations. And according to Google, checking doctor reviews online is now almost as popular as checking restaurant reviews. Watch this webinar to learn how you can protect your online reputation and attract more patients to your… Continue Reading

Will Doctors See New Restrictions on the Use of Testimonials?

In the U.S., the Securities and Exchange Commission (SEC) has issued new guidance on how investment advisers can use client reviews that are posted on independent websites. Many U.S. states and international regions already impose restrictions on the use of patient testimonials in physician advertising. Will medical professionals soon see new restrictions similar to the financial industry? I think the… Continue Reading

Secrets That Will Save Your Reputation

New research reveals exactly where a doctor’s reputation is at risk online and sheds light on the smartest strategies to protect your good name. In this 60-minute webinar, host and moderator Ryan Miller talks to 3 industry experts to discover where your practice’s unexpected reputation risk is concentrated — and how to avoid it. Ryan Miller, Etna Interactive, host and… Continue Reading

Hiring a PR Firm

In February, Etna hosted a webinar on generating local media coverage that featured 3 public relations experts who specialize in the field of aesthetic medicine. One of the most common questions we received from attendees was, “How do I go about hiring a PR firm if I decide I can’t do it myself?” If you don’t have time for the… Continue Reading

Making the News Webinar Follow-up Questions

We had so many great questions from February’s Making the News webinar! Although we ran out of time to answer all your questions during the webinar, I’ve asked our presenters to answer the questions we couldn’t get to in the text below. Feel free leave a comment below if you have additional questions about earning local media coverage for your… Continue Reading

Master Your Online Reputation: Go Beyond 5 Stars – Webinar from 9/17/13

Surgeons worldwide are concerned about online reputation, and for good reason. A recent study from Digital Assent showed that, for 72% of patients, poor doctor reviews could be a deal-breaker. In this 1 hour webinar I go beyond “5 stars” to help you understand the array of factors that impact your reputation online. You’ll learn how to proactively cultivate a… Continue Reading

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