Etna Interactive
PO Box 4016
San Luis Obispo, CA 93403-4016
Phone: (866) 374-3762
Monday–Friday: 8 a.m.–5 p.m.
In this video, Etna Interactive CEO Ryan Miller discusses an important update affecting Google reviews and online reputation management for elective healthcare practices. If you’ve noticed legitimate reviews disappearing from your Google Business Profile, this change may help explain why. Follow along to learn what changed in Google’s review policies, why reviews that mention staff... Continue Reading
Most medical and aesthetic practices should evaluate their website every year and plan for meaningful updates every 2 to 3 years. A full redesign may be needed sooner if the site is slow, difficult to manage, outdated visually, underperforming in search, or failing to convert visitors into patients. Your website isn't a static brochure. It's... Continue Reading
If you want your practice to appear in AI-generated answers, look beyond keywords alone and start strengthening the public signals that help answer engines understand and trust your brand. Platforms like ChatGPT, Perplexity, Claude, and Google’s AI Overviews are shaping how patients discover healthcare providers, and they increasingly use public signals of trust, relevance, and... Continue Reading
Patient reviews now play a fundamentally different role in elective healthcare search. Reviews actively inform how AI systems rank, shortlist, and recommend practices — directly shaping which providers are seen in the first place. As a result, reputation now shapes both patient choice and practice visibility — influencing who gets booked and who gets recommended in the first place. Below, we outline what’s changing... Continue Reading
