Etna Interactive
 2040 Broad St
 / San Luis Obispo, CA 93401
Tel (866) 374-3762
 Fax (805) 543-2014

Category Archives: Customer Service

Icons representing someone listening and someone speaking on the phone
June 20, 2022

Improve Your Healthcare Customer Service: Proven Examples of Excellent Customer Service in Healthcare

Watch Now: 8 Tips for Great Healthcare Customer Service Not sure how to deal with patient inquiries, how to make booking more efficient, or how to ensure that you capture new patient leads? Assumptive booking and conversations with your team about which communication channels to prioritize can help streamline processes for your practice. Most importantly, make sure that you and… Continue Reading

Ryan Miller
Ryan Miller
Chief Executive Officer
Holiday planning advice for elective medical practices
September 21, 2021

Holiday Planning – 2021

Has your practice started planning for the holiday season? We all know about the increase in consumer spending throughout the holidays, but after two years of impact from the pandemic, this year is more important than ever to take advantage of holiday selling. In our latest blog, Etna COO Sean Collier walks us through a four-part plan to help prepare… Continue Reading

Sean Collier
Sean Collier
Chief Operating Officer
March 23, 2020

A Practical Guide to Offering Virtual Medical Appointments

For medical clinics considering offering virtual appointments to their patients, there are just a few practical hurdles to jump. In this 4-minute video, we’ll walk you through the 3 steps every clinic should take to not only prepare but ensure patients are protected. Webinar Transcription: Hi there. It’s Ryan Miller with Etna Interactive, and we’ve been getting a ton of… Continue Reading

Ryan Miller
Ryan Miller
Chief Executive Officer
October 29, 2018

Before They’re Patients: How To Keep the Conversation Going

When it comes to potential patients, quality interactions are key. Going above and beyond in creating a positive patient experience can help move them along in their decision-making journey. Remember: Your next patients are already getting to know you, and it’s up to you to help them fill in the blanks. In our latest blog post, Marketing Operations Supervisor Doug Hales discusses fostering relationships with… Continue Reading

Kaitlin King-Lamas
Kaitlin King-Lamas
Senior Manager of Marketing Operations
October 3, 2018

Improving Conversion and Quality From Your Online Patient Inquiries

When it comes to patients beginning their journey with you online, customer service is key. This is why it’s important to reinforce your brand’s values and voice across your entire team, starting with your front desk staff. From the initial inquiry all the way to consultation and beyond, how the practice handles each and every patient interaction can determine the… Continue Reading

Ryan Miller
Ryan Miller
Chief Executive Officer

Sign up for our newsletter to have these articles emailed to you.