Etna Interactive
709 Fiero Lane, Suite 43
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San Luis Obispo, CA 93401
Tel (866) 374-3762
Fax (805) 543-2014
Online reviews are today’s word-of-mouth — and they stick around, good or bad. With that in mind, each and every review of your practice (positive or negative) deserves a thoughtful response. In elective healthcare, crafting appropriate responses to online feedback can be a little tricky, so it’s especially important to equip your staff to handle patient reviews well. In this video, CEO Ryan Miller discusses… Continue Reading
At first glance, the connection between a 19th century postmaster general and our digital marketing agency may not be clear. But John Wanamaker— the face of our 2018 marketing campaign—was also an advertising pioneer and a paragon of business savvy. Before he was appointed United States Postmaster General, John Wanamaker, the son of a rural Pennsylvania brickmaker, opened Wanamaker’s—Philadelphia’s first… Continue Reading
Did you know? Online leads are more likely to pick up the phone and call a medical practice over using email. That means it’s really important to understand as much as you can about what’s going well during those phone calls — and what could be improved. That’s where call tracking comes into play. Call tracking gives you a way to analyze… Continue Reading
It appears that Arizona makes it a little tricky for physicians thinking of marketing medical services. Not only must the physician himself avoid engaging in false, fraudulent, deceptive, or misleading advertising, he also must ensure his staff, employer, or representatives advertise in an appropriate manner. This might create additional risk for a surgeon who delegates his healthcare PR and marketing… Continue Reading
A big state like Texas deserves a big statute on medical marketing, right? Well, the Lone Star State really delivered with this collection of rules on healthcare PR and marketing. While the regulations are long, they are very clear about what physicians need to do to stay on the right side of the law, offering a refreshing amount of certainty… Continue Reading
Though Hawaii is such an unusual and spectacular state, healthcare PR and marketing restrictions in Hawaii seem to be a lot like those on the mainland. Medical websites there need to avoid false, fraudulent, or deceptive advertising, which is never a hard thing for us to achieve for our clients. For more nuances of Hawaii medical marketing law, make sure… Continue Reading
As you can see when you view Florida’s administrative code and statutes (see the reference citations below), the Sunshine State has passed extensive regulations of medical marketing campaigns. The rulemakers seem particularly concerned with making sure a physician claiming to be “board-certified” has received certification from a reputable board, and also that physicians appropriately use healthcare PR and marketing referral… Continue Reading
Connecticut doesn’t appear to have specific restrictions on healthcare marketing, but that doesn’t mean a physician there should start claiming he has a cure for cancer. Connecticut physicians are still obligated not to engage in fraudulent or deceptive conduct in the course of professional services or activities. Talk with your legal counsel to find out how your healthcare advertising can… Continue Reading