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Category Archives: Email Marketing

HIPAA & Your Online Marketing

Obviously, I don’t need to tell you about how important it is to be aware of protected health information as it relates to HIPAA. But, when it comes to online patient submission forms, uploads, emails, social media, and so on, the list of things to know about how to protect ePHI is continually growing. In this video, I’ll give you… Continue Reading

Reputation: Are You Killing It, or Getting Killed?

Online reputation has been a hot topic for over a year now. And, while this will probably be the last time I cover the topic this year, I’m excited to share some new and compelling data we’ve collected that will help guide your practice’s online reputation strategy. Qualitative Analysis of Online Complaints Study Criteria & Methodology 100 aesthetic clinics examined… Continue Reading

ICD-10 Preparedness for Procrastinators

This hourlong webinar, hosted by Etna Interactive President Ryan Miller and presented by KarenZupko & Associates, Inc. President Karen Zupko, outlines a specific, practical, and actionable plan of what you can do to prepare for the ICD-10 launch Oct. 1. Even if only a small percentage of your revenue comes from reconstructive surgery, you’ll miss that 20% if it’s not… Continue Reading

Email Essentials Part 3: Use Automation to Accelerate Email Handling

In the final part of Email Essentials, I’ll show you how to use automation tools to improve the quality of customer service you’re delivering and the turnaround time on email messages. Review of Email Etiquette Respond promptly. Respond professionally. Protect patient privacy (and the practice). Email Automation Buy some time while still delivering great service. Cut email handling time while… Continue Reading

Email Essentials Part 2: In Business, Email Content Counts

In part 2 of Email Essentials, I’ll explain why getting the content of your email correspondence right is so important. What you say and how you say it matters greatly to prospective patients who are evaluating your level of competence and professionalism. Parts of a Professional Email Formal greeting Introduction Response to inquiry Soft self-promotion Invitation to the consultation Formal… Continue Reading

Is RealSelf in Cahoots With Google?

Many have heard about Google’s August algorithm update, nicknamed “Hummingbird.” But have you stopped to think about who stands to benefit most from Google’s ability to better process “natural language” search queries? Google might argue that you and I, the searching public, are the big winners. I would argue that RealSelf is the biggest beneficiary in the aesthetic industry. For those unfamiliar… Continue Reading

Master Your Online Reputation: Go Beyond 5 Stars – Webinar from 9/17/13

Surgeons worldwide are concerned about online reputation, and for good reason. A recent study from Digital Assent showed that, for 72% of patients, poor doctor reviews could be a deal-breaker. In this 1 hour webinar I go beyond “5 stars” to help you understand the array of factors that impact your reputation online. You’ll learn how to proactively cultivate a… Continue Reading

Words and Phrases That Trigger Spam Filters

Words and Phrases That Trigger Spam Filters Spam filters use a variety of techniques to keep unwanted mail out of your inbox.  Most examine the characteristics of a message, such as the number and size of its images and the words used in the text and score the message.  As the score gets higher the likelihood a message will be… Continue Reading

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