Etna Interactive
709 Fiero Lane, Suite 43
/ San Luis Obispo, CA 93401
Tel (866) 374-3762
Fax (805) 543-2014

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Why It Pays to Deliver a Personal, Professional Response to EVERY Online Lead You Receive

Most of our clients love seeing all the online leads flowing into their practice, a direct result of their smart online marketing investments. But, to my continued amazement, now and again we have clients who find this constant stream of leads to be a hassle. The question I get from these practices: “Do I REALLY have to answer all these emails?” My… Continue Reading

Product Review: Exceptional Receptionist

Catherine Maley over at Cosmetic Image Marketing has developed a short training manual and quick reference Flip Book for your receptionist. After we published Does your front office suck?, she sent us a copy asking for our feedback. I found the Guide Book to be full of helpful operational advice, although I’d love to see more sample dialogues and exercises to… Continue Reading

Double Your Database of Aesthetic Patients within One Year

Contributed by Catherine Maley Your patient database is the most valuable asset you have. When you have a “herd” of aesthetic patients who know, like and trust you and visit only you for their enhancement, you are well on your way to success. At that point, you can pull back on expensive advertising and external events. You can now concentrate… Continue Reading

Tactics to Increase Surgical Caseload: Three steps for plastic & bariatric surgeons to improve lead-to-consult conversion

SUMMARY: This article provides some great ideas to motivate your staff and help them make the most out of every phone and email inquiry by arming them with strategies to schedule more surgical consultations. It doesn’t matter if your medical practice is primarily elective or insurance reimbursed. You will attract more clients and increase your caseload if your staff embraces the… Continue Reading

Does Your Front Office Suck?

Pardon me for getting right to the point, but statistically speaking, your front office sucks. It sucks dollars, it sucks opportunities, and it sucks prospective patients away from the practice. Now that I’ve got your attention (and hopefully not offended you), hear me out. I actually took some time to gather data about just how bad things are in the… Continue Reading

Link Building Strategy 3: Pay

As you can probably guess, paying for links is very controversial! Search engines want links to be an objective indicator of your site’s popularity and value…paying for popularity can hardly be called an “objective” way of attracting inbound links. While it is unlikely that Google or another major search engine would punish you for purchasing links, they may ignore purchased… Continue Reading

Link Building Strategy 2: Earn

Earning something that’s truly valuable takes hard work. But earning links from reputable and related sites requires something more. You can’t just work hard — you need to be clever and maybe even a little controversial to attract the right kind of attention with high-quality links. Consider this: How many hours did you spend yesterday thinking about whether you should… Continue Reading

Link Building Strategy 1: Ask

I learned when I was a kid that I’m much more likely to get something if my request is reasonable and I ask politely. That’s certainly true of link building. If you read last week’s newsletter you know that the goal of link building is to obtain relevant links from trusted sites. So who do you ask? Vendors & Medical… Continue Reading

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